INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What if I do not receive an order I paid for?

Please inform us immediately if you don’t receive your order. Kindly reach out to us through the profile ‘support’ section or via the contact form. We’ll do everything possible to make it up to you.

How do I make changes to my billing address?

Anytime you wish to change your billing address, Visit your profile and look for the option “Profile Settings” and click on it, further go ahead and locate the section which deals with billing details and make the changes.

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Are my personal details secure with iKSEB?

iKSEB safeguards the personal information of its customers. There are a number of online privacy and security measures to secure the user’s data and usage, all inbuilt to the site.

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What are the payment options offered by iKSEB?

Purchases in the iKSEB can be made through several payment options like cash on delivery, credit or debit cards, electronic means of payment and any other method defined as per the policy of the iKSEB.

Will I be charged any handling fees for transactions made through iKSEB?

Most especially for individuals who transact high amounts through iKSEB, particular narrowing cost consideration is expected to be base or transaction handling charges to be incurred on the users.

Can I purchase an item from iKSEB and send it to a different state?

Yes, this should not be a problem, as you can make an order at iKSEB and once it is done, have the order delivered to another state in the country.

Can I pay when the delivery of the product is made?

Yes, it is okay to pay after the product is delivered but it is exigent that the buyer pays for the product within two weeks after the order is placed, failure to that it will be cancelled.

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