Ordering & Shipping

In this section, we outline all the processes from ordering to tracking and delivery of your order.

What is the procedure for ordering in iKSEB?

You can select the desired product either by going through the available product categories or using the search option given. Then, after clicking on the “ Add to Cart” option, you view the items in the cart and click “ Checkout”. You provide the exact details for delivery and payment after which you will place the order.

After placing the order will I still be able to modify or cancel the order?

Yes, you can cancel an order before it has been shipped. Navigate to your profile, click on the Menu option on theHopper App, and select the order to cancel it, then follow the steps. For modifications, reach out to us, and we will help you out.

To what locations can I have my order shipped to ?

iKSEB ships all over Tunisia. When completing your order, please ensure to fill out your delivery address on the delivery box.

When will it be possible to get the order ?

 The delivery period varies depending on the location of the seller and the buyer.

Is it possible to monitor the order status ?

Indeed! Tracking information will be accessible in the “Orders” section of your account once the order has been dispatched, allowing you to track the progress of your shipment.

Do you provide urgent delivery service ?

The seller determines if express delivery can be arranged. If you require speedier delivery, please check the product page or contact the seller directly for information.

Returns & Refunds

Policies for Returning Products and for Getting a Refund.

How can I send an item that I have bought back ?

You can do this by going to "Your Profile", then "Returns and Refunds" and "Select the Item Seng to be Returned”. Send it back to us as per the guidance provided and we will enable you get refunded within the shortest time after the individual seller obtains the item.

How do I deal with an order that comes with problems like being completely different from what I ordered ?

In the event of damage to your items, or in the case whereby the description does not match the actual item, please contact us right away. We will facilitate a return of the item, offer an alternative or a repayment of the amount spent.

How long will it take for me to get my refund back ?

Generally, the refunds take a few working days to be processed upon the receipt of the item being returned by the seller. Expect to see a refund on the payment method used for the transaction in a shortly after.

Is it possible some items may have a “no return” policy ?

It is possible some products will have no return policy as per the seller. Please refer to the product page or ask the seller about it before making an order.

I have a right to change my mind, do I get my money back ?

Returning an item, simply because you've changed your mind, and wanting a refund, is up to the individual seller. Please check the product page for the return information or contact the seller if you have any queries.

Account & Profile

A guide on how to create profile and manage it on iKSEB.

How can I change my contact details ?

In your account click “Profile” then click “Account Details” and then complete any information required such as phone number, email, address etc.

I can’t remember my password. What steps do I take to change it ?

When you get to the login area, select “Forgot Password”. An email will be sent for you to follow instructions and get back into the account.

Is it possible to remove my iKSEB profile completely ?

Of course, you have the option to go to the ‘Account Settings’, then click on ‘Delete Account’, in order to remove the account. Deletion is permanent and all your data and order history shall be deleted as well.

Payments

Details about payment options, their security as well as troubleshooting those options.

What are the available payment options on iKSEB ?

A variety of payment options are available, including credit cards, debit cards, and other alternatives offered at the point of sale.

Is it safe to use my credit card on iKSEB ?

Definitely! At iKSEB, we deploy a safe payment gateway complemented with high security cryptography for your convenience. Also, your information is only for the purposes of processing transactions and will not be disclosed to any other party.

My payment failed. What steps should I follow ?

Kindly check the payment details carefully and confirm them again. If there is still a problem, please try to reach your bank or card issuer and that’s it. You can also give us a call for more help.

Are there any extra charges that I should know about ?

Some particular orders might have shipping fees, depending on the seller and the method of shipment. Such fees are indicated at the point of check out so as to enable you see the total amount before placing the order.

Is it possible to use a gift card or a discount coupon ?

Yes, gift card or discount coupon can be used at the time of purchase by entering them at the time of checkout. The discount will be reflected in the total when making the purchase.

Utilising the iKSEB platform

Important tips for navigating, purchasing, and making sales within iKSEB.

I can sell stuff through this platform, right ?

 competitive prices, and list your products. iKSEB connects you with buyers from all over Tunisia.

What’s the best way to do a product search ?

Locate the search bar on the top of the page and type in any words relevant to the product you are searching for. Alternatively, one can also view the products available under the category section.

Does iKSEB provide any options where users can interact with each other ?

Of course! iKSEB prides itself on anchoring its members to the community with sections where you can mingle, some events, and most importantly, conversations.

How do I ask to be notified about sales or arrivals of new stock ?

If you want to be informed about the new arrivals of products, promotional offers and events, please subscribe to our newsletter. We also have other ways of communication so do not hesitate to contact us.

Payments

Details about payment options, their security as well as troubleshooting those options.

What are the available payment options on iKSEB ?

A variety of payment options are available, including credit cards, debit cards, and other alternatives offered at the point of sale.

Is it safe to use my credit card on iKSEB ?

Definitely! At iKSEB, we deploy a safe payment gateway complemented with high security cryptography for your convenience. Also, your information is only for the purposes of processing transactions and will not be disclosed to any other party.

My payment failed. What steps should I follow ?

Kindly check the payment details carefully and confirm them again. If there is still a problem, please try to reach your bank or card issuer and that’s it. You can also give us a call for more help.

Are there any extra charges that I should know about ?

Some particular orders might have shipping fees, depending on the seller and the method of shipment. Such fees are indicated at the point of check out so as to enable you see the total amount before placing the order.

Is it possible to use a gift card or a discount coupon ?

Yes, gift card or discount coupon can be used at the time of purchase by entering them at the time of checkout. The discount will be reflected in the total when making the purchase.

Looking for More Assistance ?

Extra help in the event you cannot find the answer here.

What if I cannot find the answer here ?

If you still have any concerns, do not hesitate to use the contact form, or simply contact us via our social media pages. There is always someone to help you! Thank you.